Privacy Policy

Account Information and Purposes

No email address is required to create an account; a username and password are sufficient. An email address is optional and is not a condition for activating the service. Account identifiers, password verification information and login credentials are used to verify identity, maintain sessions and manage subscriptions. Do not submit passwords through support tickets.

Plan status, data usage and expiry information are used to provide the service and display account entitlements. When users submit support tickets, the text, attachments and replies they provide are used to understand and address the issue. Share only information needed for troubleshooting, and redact subscription links, login credentials and other sensitive content.

No-Logs Policy and Connection Diagnostics

VPNSkip follows a no-logs policy: it does not record which websites users visit or retain browsing content, destination addresses or connection histories that could reconstruct browsing activity. Plan data usage is measured only to calculate allowances and should not be used to build browsing profiles.

Connection diagnostics are handled separately from browsing records. Error types, client environment details and temporary connection status needed to operate the service are used only to troubleshoot issues and address security concerns, and are not retained as long-term connection logs. Temporary diagnostic data is deleted or de-identified once its purpose has been fulfilled. Necessary records related to unresolved faults or security incidents are retained only until the matter is resolved.

A no-logs policy does not mean that account and transaction records do not exist, nor does it mean that destination websites or payment services will not process data under their own policies.

Analytics and Local Storage

Website analytics help us understand page visits, referral sources, button interactions and errors so we can improve content and usability. Analytics must not collect passwords, complete subscription addresses or support ticket contents, and are not used to describe content users access through the subscription service.

Cookies and local storage are used to retain necessary session status, interface preferences and language selections. User panel login credentials may be stored locally in the browser. Clearing this data may sign users out or reset preferences, but does not automatically close an account or delete orders.

Users can manage Cookies, clear site data or restrict storage through their browser settings. After using a shared device, sign out and clear relevant local data.

Order Records and Third-Party Payments

Order records include the selected plan, order amount, payment status and necessary transaction identifiers. They are used to confirm entitlements, reconcile payments, process refunds and resolve transaction disputes. Payment methods include Alipay / WeChat Pay / USDT; check the user panel for currently available options.

Payments are handled by the relevant third-party payment service. VPNSkip receives the payment result needed to complete an order and does not ask users to provide payment account passwords or wallet private keys in support tickets. Third parties may process transaction data independently; refer to the privacy policy of the relevant service. The service does not control information on public ledgers.

Data Retention and Deletion Requests

Account information is retained while the account is in use. Order, refund and dispute records are retained as needed to fulfill obligations, reconcile finances and meet applicable legal requirements. Analytics are preferably kept in aggregated form, and support ticket data is retained only for the period needed to provide support and conduct follow-up reviews. Identifiable information that is no longer needed should be deleted or de-identified rather than retained indefinitely without a clear purpose.

To access, correct, export or delete account-related information, sign in to the user panel and submit a request through the support ticket portal, specifying the relevant data. We will verify account ownership to prevent unauthorized requests. Records that must be retained by law or are subject to an ongoing dispute may not be deleted yet; we will explain why. Signing out or uninstalling the client does not constitute a data deletion request.

Data Disclosure and Policy Updates

Access to data is limited to providing the service, handling support and necessary security maintenance. We do not sell account information. When disclosure is needed to provide payment services, meet legal obligations or respond to lawful requests, we share only information relevant and necessary for that purpose.

Policy changes will be published on this page, and the month shown at the top will be updated. Material changes to data use or user rights will be communicated through the website or user panel. Where separate user confirmation is required, a silent update will not replace that confirmation. Questions about this policy can be submitted through a panel support ticket. For service use and refund rules, see the Terms of Service and Refund Policy.